Questions & Answers

Here you will find answers to the most common questions asked to Nordic Gamekeeper AB.

General

The cost for the subscription is included in the FeedCon prize for the first 3 months. The cost for following year is 51 Euro per year and the subscription is paid annually. This prize includes all telephone traffic, services in the app, support as well as future updates.

Yes, FeedCon is compatible with all 12-volt timer controlled feeders available on the market.

For someone else to be able to see the status of your feeders in the FeedCon app they need to log into the app with the same email address and password as you logged in.

Tip! If you are a hunting team that shares one or more feeders you can create a common Gmail account. For example you can choose a name for your hunting team and use that: xxxx@gmail.com and a common password. Then it’s easy for anyone in the hunting team to log into the app in their telephone and get information and alarms from FeedCon.

Yes, FeedCon can be moved between different feeders / brands. When FeedCon is moved to a new feeder you need to calibrate it in the FeedCon app. This is done by choosing the feeder in the configuration menu in the app.

As many as you need. There is no limit.

FeedCon is highly water resistant and weatherproof since the circuit board is totally coated in a special coating that is extremely resistant to moisture and water. FeedCon is very temperature-resistant since the electronics can tolerate both very high and very low temperatures.

FeedCon is theft-proof since it can be locked by the owner / user if it disappears. Obviously, the user can unlock FeedCon again if necessary.

Installation

Download FeedCon app from the Play Store (Android) or the Appstore (iPhone or iPad). Create an account, add a FeedCon by choosing your specific type of feeder in the feeder list on which FeedCon are to be mounted on.

1. Download the app on the Appstore if you have an Apple phone or the Play Store if you have an android phone.

2. Open the app and register the account, you will need to supply an email address.

3. Once you have done this, a registration email will be sent to your email address with a clickable link. After clicking the link, your account in FeedCon is clear and you can log into the app.

4. In the app you can now add feeders with FeedCon and make the settings / schedule you want.

Disconnect the battery (and possibly Solar Panel), plug the power back on and start a calibration in FeedCon app. Then the motor will turn three short strokes and then run in 6 seconds. This calibration is done within 5 minutes. NOTE: Important that the battery is charged and the there is food in the feeder!

Nothing, FeedCon has a built-in safety system to prevent short circuits if connected incorrectly.

Technical Specification

We recommend you to use a rechargeable 12 Volts battery. The ampere-hour (ah) should be 4.5 or more. In our own complete Feeders we use a marine/leisure battery on 75 ah when we connect them to FeedCon.

A feedCon consumes about 3-4 milliamperes during normal operation, which is very low power consumption in relation to motor operation, possibly led light and self-discharge of the battery. For example, is a leisure / marine battery on 75Ah enough to run FeedCon in approximately 3 years.

In FeedCon there is built-in sim card from Telias M2M system. Only minimum coverage required for FeedCon to work. FeedCon is functioning both in Europe (supported by all major telecom operators) and in USA (AT&T coverage).

Communication

No, FeedCon is active when you buy it and the purchase includes 3-months subscription. FeedCon has a fixed built-in SIM card (embedded SIM).

Every six hours FeedCon connects to the server to leave and receive data. This means that changed settings in e.g. feeding schedule occurs at this time. You can see in the app when the next update occurs.

On the other hand, if there is an alarm then FeedCon immediately sends an alarm to the app and to your e-mail address.

Alarm

This alarm indicates that the calibration has failed. Check that the battery and the motor are connected correctly and that nothing is blocking the motor. Try turning the motor shaft manually and make sure that it rotates relatively freely and is not stuck (be sure to unplug the battery first so the engine does not start unexpectedly and cause injury).

If the problem persists, contact Nordic Gamekeepers support.

If you receive this alarm, and not have the opportunity to visit your FeedCon, remove the alarm and wait for 24 hours. Have you after 24 hours not received a new syncning you may need to visit your feeder and restart FeedCon. Verify that the green LED flashes on FeedCon after restart. If not, FeedCon can be damaged and need replacing.

If the error is frequently recurrent or are not resolved by the above, please contact the Nordic Gamekeepers support.

If you get this alarm the FeedCon system has restarted. If this was an unexpected event it may indicate that the system has power problems, such as due to low battery, or the battery is not connected properly. It is more likely that the system will restart in connection with a failure of the motor to start when the battery is not delivering enough power for both motor and FeedCon. In this case the feeding fails.

Note that the alarm indicates a restart of the system and that it is now up and running again. It is possible that it was only a temporary problem with the power supply if the problem is not recurring. If you suspect that an unauthorized person has been manipulated with your FeedCon it is a good idea to visit your feeder and make sure everything is ok.

Contact Nordic Gamekeepers Support for more help.

The battery that supplies FeedCon box with power is running low and need to be replaced and recharged. The motor is likely run with less power when the battery is running low.

The battery that supplies FeedCon box with power is almost empty and needs to be replaced /recharged as soon as possible.

No power was measured when motor should run is indicating that the motor is not properly connected. Visit your feeder again and verify that the motor is connected properly. If everything seems to be in its place, try to run a new calibration (restart FeedCon required).

If the problem persists, contact Nordic Gamekeepers support.

The alarm indicates that the motor runs lighter than normal, probably because that the foodcontainer is empty/or nearly empty or that there is a blockage in the container.  Visit your feeder and fill up with food or remove the blockage in the container. If the alarm appears despite loaded food and fixed stop, consider calibrating your FeedCon (restart FeedCon required).

If the problem persists, contact the Nordic Gamekeepers support.

The alarm indicates that the motor draws an unusual amount of power and is likely sluggish or stuck completely. The system’s current monitoring function interrupts the feeding. Inspect your FeedCon and motor/spin plate for possible errors and verify that the motor rotates freely and is not stuck. If everything seems to be in its place, try to run a new calibration (restart FeedCon required).

If the problem persists, contact Nordic Gamekeepers support.

It indicates that the food is about to run out in the feeder. Visit your feeder and fill up with food. Remember to reset your Level Indicator after filling up with food.

If you have problems with your Level Indicator, verify that the sensor works by measuring the sensor inputs on your FeedCon. The voltage will go from 2.5 V to 0 V when the sensor is activated.

Contact Nordic Gamekeepers Support for more help.

If you receive this alarm, the Led Light is maybe broken or not connected properly. The alarm indicates that no / little power passes through the Led Light. Verify that the Led Light works by connecting it directly to a power source (e.g. battery). Make sure it is properly connected to the lamp pins on your FeedCon.

The Led Light can be tested by performing a new calibration (restart FeedCon required). If the light does not work, contact the Nordic Gamekeeper’s support.

NOTE: Be careful not to connect too powerful LED light since the system only tolerate LED light that consumes less than 5 A current (less than 60 W).

NOTE! You can get this alarm if you have lowered the settings on the led light strength to a very low %. Then you can ignore this alarm.